Contact our partner in your account
Open the relevant order and then select “Get Help”. Describe the problem and choose return or exchange.
How to return or exchange your products
Here are the steps to follow for a simple and secure return.
Get your return label
Our partner provides a prepaid label or shipping instructions.
Remove all personal data
Back up your data, disconnect accounts, and disable device locks.
Pack the product carefully
Use sturdy packaging and include all accessories that are part of the return.
Track refund or exchange
You receive a confirmation when the package is processed.